Delivery & Returns
Everything you need to know.
Find information about delivery, tracking and returns, or submit a request if something is not right with your order.
Delivery Information
Getting Chakra Wellness to you.
Orders are processed through our secure Shopify system. Delivery information and tracking updates will be sent to the email address used at checkout.
Standard UK Delivery
Free UK delivery
The estimated delivery time will be displayed at checkout.
Choose Any Two
Free UK delivery
Choose any two Chakra Wellness flavours. Free UK delivery on every order.
Subscription Delivery
Free UK delivery
Subscription orders include free UK delivery while the subscription remains active.
Delivery terms
- —Chakra Wellness uses third party fulfilment and delivery providers.
- —Estimated delivery times will be displayed on the website or at checkout where applicable.
- —Delivery estimates are not guaranteed unless expressly stated otherwise.
- —Customers are responsible for entering an accurate and complete delivery address.
- —If an incorrect address prevents delivery, reasonable additional delivery costs may apply where permitted by law.
- —Unless another delivery period has been agreed, products will be delivered without undue delay and within 30 days after the contract is formed.
- —Risk passes to the customer when the products come into their physical possession or the possession of a person they have identified to receive them, other than a carrier acting on behalf of Chakra Wellness.
We currently provide delivery within the United Kingdom. Available delivery options will be shown at checkout.
Subscription deliveries
Subscription orders are delivered monthly and include free UK delivery. Updating or returning an order does not automatically pause or cancel the subscription.
Track your order
Once your order has been dispatched, tracking information will be sent to the email address used at checkout where tracking is available.
Need to change your address?
Contact us as soon as possible if the delivery address is incorrect. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Contact SupportSomething wrong with your delivery?
If your order is delayed, damaged, incomplete or incorrect, submit the form below. Please keep the product, packaging and delivery label until we have reviewed your request.
Returns and Refunds
Change of mind
If you change your mind about your purchase, you can request a return within 14 days of receiving your order, subject to your statutory cancellation rights.
Eligibility
To be eligible for a change-of-mind return, the outer product packaging seal must be unbroken, all individual electrolyte sachets must be unopened and unused, and the product must be in its original packaging and suitable for resale.
Returns not accepted if opened
We cannot accept a change-of-mind return if the outer product packaging seal has been broken or removed, or if any individual sachet has been opened or used.
Return fee
A £3.50 return fee will be deducted from your refund for eligible change-of-mind returns.
How to request a return
To request a return, email info@chakrawellness.uk with your order number. We will provide the return instructions and return address.
Faulty, damaged or incorrect goods
If your order is faulty, damaged or incorrect, please contact info@chakrawellness.uk with your order number and details of the issue. The return fee will not apply where the return is due to a fault, damage or incorrect item, subject to your statutory rights.
Refunds
Refunds will be issued to your original payment method in accordance with our Terms & Conditions.
Sealed product notice
Please note that our products are consumable goods supplied in sealed packaging. Opening the outer product packaging seal or consuming an individual electrolyte sachet may affect your statutory cancellation rights and will make the product ineligible for a change-of-mind return.
Submitting a request does not automatically approve a return or refund. Chakra Wellness will review your order and confirm the next steps by email.
Delivery or Return Request
Complete the form using the same details entered when placing your order. Our team will review your request before confirming the next steps.
What happens next?
We review your request
We will check the order details and the information you have provided.
We confirm the next step
If the return is approved, we will email you with the return instructions.
We process the outcome
Once the return has been received and checked, we will confirm the refund, replacement or other agreed resolution.
Still need help?
If you cannot find the answer you need, contact the Chakra Wellness team or submit a request using the form above.